11. N20 Quality Management

Govind Tiwari,PhD put together this document and I only have one question. Where were you 40 years ago when I was studying and struggling with this topic? Why did it take so long for me to understand and enjoy the concepts outline in these 20+ pages?

I guess if knowledge was easy then everyone would be good at acquiring it. Thankfully time and experience are both great allies in the pursuit of happiness.

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