Roberta J. Duffy – Director, Executive Programs And Publications

It’s often been said that “You can’t manage it if you don’t measure it.” Applied to the complex world of purchasing and supply management, this means that all the diligent work that is put into strategic sourcing, negotiations, cost reductions, and customer and supplier management must be evaluated against goals, industry benchmarks, or another designated scale. And perhaps just as important – taking those measurement results and using them to determine appropriate action.

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